I helped an elderly lady get back home yesterday, ‘I’m looking for home’ she said, ‘I’ve been in that house but it’s not my house’ she said as I walked her back. I know her fairly well but she doesn’t know me anymore. Let’s go inside and get warm I said. Even though she had […]
How important is your reputation? Reputation is everything in the care sector. You need to look after it, foster it, and be quick to repond if anyone decides to challenge it. From bitter ex-employees, to a covid outbreak, or a service complaint, how you handle the situation is usually a direct result of how positive […]